Off Lease Only’s dedication to incredible customer service has earned the gigantic used car dealer another prestigious award. Off Lease Only proudly received the 2015 Edmunds Five Star Dealer Award which is a highly-coveted national award based on customer satisfaction and customer reviews.
The award marks the second time in 30 days the family-owned used car goliath has received national recognition as a state-level recipient for a customer service-based award. In late January, the used car dealership was nationally recognized by DealerRater for it’s superb customer service.
The Edmunds Five Star Dealer Award is awarded to dealerships that have been recognized by consumers for providing a “stellar car shopping experience,” according to Edmunds.com. To receive the award, recipients must have earned a minimum of twenty customer reviews averaging five stars on Edmunds in the past two years. Off Lease Only Palm Beach has 240 customer reviews, Off Lease Only Miami has 109 customer reviews, and Off Lease Only Orlando has 41 customer reviews to date.
Off Lease Only was the only independent used car dealer in Florida to be selected for the honor, said Scott Fanelli, director of dealer initiatives for the Southeast Division of Edmunds.com. The Edmunds award was only presented to 600 of 10,000 participating dealers throughout the Nation.
“It’s a very big deal,” Fanelli said of the notable accomplishment. “Only about five percent of our participating dealers qualify.”
The award is a measure of a dealer’s “reputation management,” an area of increasing importance because so many consumers these days don’t shop without reading car dealer customer reviews. And if the reviews are poor, they move on to another car dealership.
“Our statistics tell us that about 35 percent of car shoppers decide which dealers they are going to visit based solely on customer reviews. The entire decision-making process is based on reviews these days,” Fanelli noted.
Off Lease Only, owned by Mark and Eileen Fischer, has car dealerships in Miami, Palm Beach, Orlando and an entire department dedicated to our out of State customers. The Fischers pride themselves on providing their customers with top-notch customer service and personally answer complaints if the need arises. Off Lease Only never charges dealer fees, provides a complimentary Carfax report with every car, and doesn’t haggle over prices. The business model draws thousands of customers from across the United States and even out of the country.
To make it easy for customers to provide feedback, sales personnel email review templates to car buyers which include links to Edmunds customer reviews page.
Off Lease Only, which sells 3,000 used cars a month, is also a state-level recipient of DealerRater’s Dealer of the Year Award. DealerRater presented Off Lease Only with that award at a ceremony in San Francisco in late January.
A spokesman for DealerRater described Off Lease Only as being in the “forefront of reputation management,” an incredibly challenging task for any used car dealer and one that Off Lease Only has done with great success.
To further assist customers in their car buying experience, Off Lease Only has launched a new customer review site which aggregates reviews from, Yelp, Google, Edmunds, Cars.com and Off Lease Only DealerRater in one convenient location. The purpose of the site is to make it even easier for customers to find out what it’s like to buy a used car at Off Lease Only.
Experience the excellent Off Lease Only customer service standard that has won our company national recognition!
Stop in to one of Off Lease Only four locations and drive home your next beautiful used car today!